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Tips & FAQs

tip

🤳 Add the content request app to your phone​

⚠️ We highly recommend you do this for the best experience. While you can always make requests from a web browser, it's much easier to do it on your phone as an app.

iPhone Instructions:​

  1. Using Safari, navigate to request.blackcouchtv.com on your iPhone.
  2. Tap the share button ⬆️ on the bottom of your screen.
  3. Tap “Add to Home Screen”.

Android Instructions:​

  1. Using Chrome, navigate to request.blackcouchtv.com on your Android phone.
  2. Press the "three dot" icon in the upper right to open the menu.
  3. Select "Add to Home screen", followed by the "Add" button in the popup.
Click here to watch a visual guide (iPhone) ✨

rotator


tip

🧑‍🎨 Get the best video quality & streaming experience​

⚠️ Follow this tip to ensure you are actually streaming 4K on your 4K TV or device!

Change the following Plex settings based on the device(s) you're using to watch​


faq

🙈 Why do some content requests not work?​

The content you requested might not be available because it is either​

  1. too new (only available in theaters)
  2. too old (from 1975)
  3. too niche (hipster indie film from Singapore)
  • If you think something may be wrong, just reach out to us.
    • after donating, we send you an automated email with support info

NOTE: Digital/streaming premieres may not be available on BlackCouchTV for up to 24 hours.


faq

🏈 Does BlackCouchTV have live content?​

Short answer: no​

Long answer: no, but our team is looking into this and are weighing options to potentially bring live content (Sports, etc.) to the platform. We'll update you as soon as possible!


faq

📱 How many devices can be used per account?​

You can use up to two (2) devices to watch content at the same time when logged into the same Plex account. Unfortunately, this limit cannot be adjusted for now.


faq

💌 How can I get support or contact the team?​

If you need help, reach out via email to steve@blackcouchtv.com. BlackCouchTV is operated by a small team but we'll generally try to get back to you as quickly as possible, so please be patient 🙂.


faq

❌ How do I cancel my account?​

Please refer to the welcome email from steve@blackcouchtv.com for instructions. If you lost that email or still need help, feel free to reach out.